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The shared building model and the Internet offer the prospect
of significant productivity and efficiency improvement in
the building industry and provide
a historic opportunity for the architectural profession. At present no one—owner,
designer, or builder—is taking the enterprise-level view of the entire
process.
Industries such as aerospace and auto manufacturing, shipbuilding, and process
plant engineering have used enterprise-wide information technology to fundamentally
change their processes. Product life cycle integration has enabled design,
production, and operations to be informed by each other in a kind of feedback
loop. Results have included:
– shorter product cycle time from concept to market
– less waste with lean processes
– more choice for the consumer with mass customization
– higher quality at lower cost
At the same time, Internet-based communication technology has enabled decentralization
of organizations by making information accessible to geographically distributed
work teams, suppliers and partners. Companies such as Nike demonstrate how
large enterprises can successfully outsource all production while concentrating
on design, marketing, and coordination. The trend toward decentralization and
outsourcing suggests that there may be new ways of organizing work that would
improve efficiency in the building industry without changing its traditional
reliance on small firms. By making external communication cheap and secure,
the Internet is changing the equation, offering the possibility of connecting
the various players in a building project with a networked organization.
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Enovia -
Product Lifecycle Management based on a shared 3D model
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A
network of small, independent, but tightly integrated firms each
contributing to a cooperative process and supported by enhanced
communication, may be a better fit to the AEC industry than either
the compartmentalized design-bid-build system or the vertically
integrated industrial model used by design-build companies. Such
a flexible alliance of specialized firms, which come together
for projects, disband, and then re-form, can be most effective
if supported by an ability to capture, store, use, and reuse
crucial project information. Quality and innovation are enhanced
because each member of the networked organization contributes
its specialized expertise, which adds to an ever-expanding knowledge
base to the benefit of all.
Who will be in charge of this more rational design and building processClearly,
the one who controls the project information will be at the center of the building
team. The project information architect may combine characteristics now associated
with architect, quantity surveyor, process engineer, and construction manager.
The duties of this new kind of architect would encompass a comprehensive overview
of a project throughout a process that extends from site selection and programming
through facilities management.
The project information architect is the:
- Designer,
not just of buildings but of the building process
- Keeper
of the knowledge base —the one who selects, filters,
classifies and maintains information within the project team
and from project to project
- Maintainer
of standards and quality assurance
- Coordinator
of specialists
- Builder
of a community of interest around each project
The
project information architect would be at the center of a flexible,
networked organization, a temporary grouping of physically dispersed,
independent companies. Such a virtual organization would be founded
on trust—a willingness of participants to share goals,
risks, and information while retaining their own individual ownership.
Highly successful models of networked organizations have existed in other industries
for some time. Movie production in Hollywood is one example. Until shortly
after World War II, movies were made under a studio system in which a few vertically
integrated large companies controlled every aspect of production, distribution
and display of films. When this system collapsed under antitrust pressure in
the 1950s, movie production shifted to teams assembled on a project-by-project
basis and that is still the norm today. The studios continued to control the
financing, marketing and distribution of films, but film production became
a project-based virtual enterprise. The transformation from industrial-style
to networked organization took place in just a few years.
Movie production is an agile, flexible industry in which projects go from idea
to production in weeks. When the project gets a green light, hundreds of small
firms and individuals quickly get up to speed. Most participants get a “piece
of the action” in addition to salaries and are contracted with simple
letters of agreement. There is high reliance on trust and standards. Powerful
talent agencies became the equivalent of project information managers, brokering
deals by assembling specialist teams—actors, directors, writers, and
technicians—and packaging them for investors and financiers.
The Italian textile industry clustered around
Prato in Tuscany is another example of a
decentralized, networked organization. In
the early 1970s, the large and
failing Mannechetti textile firm broke itself up into eight small, autonomous
units each specializing in one of the steps in the design and production process.
Other large mills did the same thing. By 1990, Prato was home to thousands
of small design and manufacturing shops, nearly half of which employ fewer
than 10 people. The firms pooled their research and development efforts, and
with the support of the Italian government, made large investments in CAD/CAM
and networking technology, and flourished as quality and innovation soared.
In a few years, Prato became the most important cluster of fabric design and
manufacturing in Europe, tripling its profits during a time when the overall
European textile industry was in decline. In the same way that Hollywood talent
agencies assumed the role of broker and deal-maker, a new kind of “infomediary” appeared
in Prato—the impannatore. These independent agents provide the crucial
coordination services for design and production of fabrics, putting together
temporary teams of small firms to fulfill the particular requirements of each
customer.
The culture of networked organizations is
based on cooperation and trust rather than
hierarchical command-and-control. Entrepreneurial
small businesses are
free to innovate, and these innovations are diffused throughout the enterprise.
In this environment, standards—accepted ways of doing things—become
ever more important, enabling specialists who have never worked together to
quickly become productive with each other, in the same way that makeshift surgical
teams of doctors and nurses are able to work effectively in emergencies, using
well-defined protocols and procedures.
Attributes
of traditional versus virtual organizations:
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Traditional
- “Fordism”
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Virtual
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- Scale
- Mass
Production
- Hierarchy
- Command
and Control
- Large
companies, vertically integrated
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- Flexibility
- Customized
Production
- Informal
Network
- Cooperation,
trust
- Small
but connected companies focused on core competencies
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By allowing small companies to concentrate on what
they do best, networked organizations foster innovation and responsiveness
to customer requirements. Such organizations are supported by
distributed Web computing, which makes enterprise-wide data accessible
to anyone with a Web browser. When information can be shared
instantly and inexpensively across dispersed project teams, the
need for centralized bureaucracies and large fixed overheads
is greatly reduced. And networked organizations can have strong
brands as Nike and Nokia have proven. Behind the brand, the inner
workings of such organizations can be completely invisible to
the customer.
In England, the management consultancy MACE Limited has applied
the networked organization idea to the building industry. MACE
created an alliance of 16
firms—designers, contractors, material suppliers—that provides
one source design/build services to office building developers. MACE discovered
that these clients all wanted the same things: predictable cost, on-time delivery,
and quality, and they wanted them faster than the traditional process could
provide. These demands could only be satisfied by controlling the entire process,
but not with a vertically integrated design/build company. An alliance of independent
firms, if they put their goals and methods into alignment, could do the job
with more flexibility to the specific requirements of each project.
MACE’s sole-source contract with the owner is passed through
to all the members of the alliance, who share in the risks and rewards
while maintaining
their individual identities. This alignment of goals allows the team to freely
share information and create work processes that benefit the project overall,
for example by involving mechanical and electrical subcontractors early in
the design. This kind of collaboration is enabled by the strategic application
of networked computing to capture, store, use, and reuse critical project information.
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